Monday – Saturday 10:00 AM – 5:30 PM

How long have you been in business?
We are a third generation business that has been serving our customers since 1936.

What type of rugs do you sell?
We are a large direct importer and travel the world to buy our rugs. We sell most nationally known brands as well as rugs from almost all the rug weaving countries of the world. We also offer custom made rugs. With 5′ x 8′ rugs starting as low as $149.00, we have all price ranges covered. Please contact us if we can help you further, 757-486-6600.

Do you match competitors prices?
Yes we do! Our “Price Match Guarantee” offers the most competitive prices anywhere on area rugs. If you find a verifiable lower price on a rug we will meet it or beat it! (Not valid on previous orders.)

Do you buy my old rugs?
We are always looking for old, antique and semi-antique rugs in any condition, as well as Persian rugs, silk rugs and tapestries. 

Can I have a rug custom made and how long does it take?
Absolutely! As a direct importer we are able to accommodate orders for rugs in special sizes, colors, patterns and designs. Production time varies and we will give you an estimated completion when you place your order.

What is your return policy?

• Rugs that were first taken on approval and then purchased may be returned for a full store credit only within 3 days.
• Rugs purchased outright (not taken on approval) can be returned for a full refund within 10 days.
• All special orders are non-refundable.
• All clearance rugs are final sale only and are not eligible for return or store credit.

What forms of payment do you accept?

• Visa
• MasterCard
• American Express
• Discover
• Gift Certificates
• Cash
• Check.

Can I have my rug appraised?
Yes! We are certified by the Oriental Rug Retailers of America (ORRA). We are also nationally recognized by the major insurance companies.

How is the value of a rug determined?
All rugs are original works of art. There are many factors that go into determining its retail replacement value, namely: age, condition, country of origin, quality and knotting. Establishing a value is as much an art as it is a science but as a certified appraiser by the Oriental Rug Retailers of America (ORRA), we are qualified to appraise your rug competently.

Should I insure my rug?
Valuable rugs are often covered by the fine arts portion of a homeowner’s policy, and as a knowledgeable dealer we will be able to help guide you through the questions related to this issue. Normally, you need an individual line item on your policy specifying the type, size and value or your rugs.

What are knots per square inch?
Just counting the knots per square inch (kpsi) alone normally does not give a true indication of the quality of a rug. One needs to know the type, the village or the tribe that the rug comes from. Each country of origin has a traditional knot count specific to that area. For example, a medium knot count of 200 kpsi might be the finest example of weaving from a particular nomadic tribe. In turn, a high knot count of 6000 kpsi for a fine city rug may not necessarily be the finest for that area, as the finest rug from the area may normally be 9000 kpsi. Therefore, purely counting knots without knowing the type and origin of the rug is not a good indication of it’s quality. 

Can I use a silk rug on the floor?
Generally, yes. Silk is the strongest natural fiber and can handle normal wear. The only precaution that should be taken is not to water wash a silk rug but have it professionally dry cleaned only.

Do I need a pad for my rug?
We recommend that you use the appropriate pad for your floor and rug type. The proper padding extends the life of the rug, prevents slipping and sliding, helps cushion the impact of foot traffic and makes vacuuming easier.

Can I vacuum my rug?
Generally, yes. We recommend a vacuum that has a beater bar. Regular vacuuming between cleanings will help prolong the life of your rug. Try not to get the fringes caught in your vacuum cleaner and remember that a handmade rug is a work of art and care should be taken in all phases of cleaning and maintenance.

How do I store my rug?
If a rug is to be stored for a long period of time, you can use a sheet, cloth or a plastic bag for wrapping. It is a good idea to store your rugs rolled up and not folded. You can also use some Para dichlorobenzene crystals, which may have to be renewed every few months.

• DO NOT store rugs in a humid, damp, warm or poorly ventilated room.
• DO store your rugs in an air conditioned space.

Are wool rugs susceptible to moth damage?
Moths can cause extensive damage to rugs. Not only do moths eat the pile but they also eat the knots on the back of a rug. Moths are especially attracted to areas such as those under furniture that remain relatively undisturbed. It is quite simple to eliminate these pests and safeguard against their return. Both front and back of a carpet should be sprayed about every six months with any one of a number of available moth sprays. We sell moth spray in our store as well as offer spraying for moths as a separate service in our rug cleaning services.

Do I need to clean my rug?
If cared for properly, a fine rug can last many generations. A professional washing will bring out the richness of color and softness of the wool and will help preserve your rugs beauty and value. Fine dust that is tracked into your home gets trapped into the bottom of the pile of the rug and acts as an abrasive file to the wool which causes wear and damage. Regular cleaning removes the fine dust. Depending on the amount of foot traffic we recommend periodic cleaning of every 3-5 years.